Warranty and quality
For products under warranty (2 years for European law) you can exercise your right of warranty directly against the project; in this case just write an email to firstname.lastname@example.org specifying your name (possibly also the order number) and indicating a brief description of anomalies.
You will receive a message containing instructions and authorization to proceed with the return the defective product, then we will send you – at our expense – the replacement product in the shortest possible time. We guarantee the quality of every product we sell.
Your satisfaction for products purchased is extremely important to us. Our efforts are directed to choose and sell products created with the best quality materials and designed by renowned international manufacturers. Do not hesitate to contact us by mail: email@example.com
In case a product arrived damaged, please notify us immediately by email at firstname.lastname@example.org to be able to help for a possible return, exchange or refund. a complete refund (excluding shipping charges) will be made only if the goods will be returned in its original condition within 14 days of receiving it.
And it’s possible to proceed with the return to the following conditions:
- The product is purchased within 10 days of the invoice date (except in the case where that product is
was found defective);
- The product has never been used and the original packaging of the product has never been opened (except
case in which this product has been found defective);
- You return all the pieces of the articles composed of several pieces;
- The product is returned in its original packaging, undamaged and in fair condition.
Below Further instructions regarding the packaging of the returned goods:
- If the original packaging is not sufficient to ensure safe transport, provide for canning all products;
- Make sure that the product is complete, undamaged and in the original packaging intact.
We suggest in any case not return the items to you by mail. The goods resulting damaged or used will be at our discretion or rejected based on the damage, addebitatavi.
Unless otherwise specified, the return must be received no laterover 15 days from the date of receipt by the authorization to make; after this period the goods shall be deemed sold.
These conditions shall be tacitly accepted.